Front Desk/Patient Service Specialist


Care First Rehab is a growing provider for physical, occupational, speech, and massage rehabilitation for clinic and home sessions.  We are looking for a dynamnic, compassionate, and personable part-time Administrative Assistant / Therapist Scheduling Specialist for our expanding rehab center.  Must be available to work as early as 7am and/or stay as late as 7pm Monday - Friday. 


Details of duties:

  • Making customer service your number one priority through greeting patients, assisting them when needed, and making sure all their needs are met from beginning of service to end
  • Handling new referrals that are received from outside providers/care centers
  • Entering patient referral into the electronic medical record system
  • Working with billing office regarding insurance verification, billing, authorizations for session, and follow up with therapists and leads
  • Performing follow up customer survey calls to patients
  • Informing and educating patients/families on insurance benefits and scheduling process
  • Collecting co-pays and discussing financial arrangements with patients/ families
  • Assisting with clinic therapists with patients
  • Faxing / copying / scanning documents
  • Personal assistant duties for CEO 

Skills Required:

  • Minimum of two (2) plus years of administrative and medical office experience - applicants that do not have this requirement will not be considered
  • Microsoft Office proficient; particurally in Word and Excel
  • Typing speed of 50+ wpm
  • Google applications proficient, (i.e. Sheets, Docs, Calendar)
  • Insurance knowledgeable (i.e. Medicare, Medicaid, workman’s comp.)
  • Basic Computer Skills
  • QuickBooks knowledgeable
  • Highly detailed and organized in all work aspects
  • Good communication skills on the phone and in person; very articulate in written and verbal communication between patients and therapists 
  • Able to multitask between many different projects/duties
  • Team player attitude 

Compensation & Benefits:

  • Competitive wages

Added Plus:

  • Candidate from local area (Cary, Morrisville, Holly Springs, Fuquay Varina, Raleigh)
  • Bilingual


Care First Rehab provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Applicant Registration